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The branded drugs we sell are chemically and therapeutically no different from the ones you get in your local pharmacy. They both come from the same exact manufacturer. Generally, the only real difference* is in the packaging and the price. Our packaging may be different from what you get locally, but we're also much cheaper.

* Other differences may include differences in trade name, form, and general appearance.

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Due to differences in government regulation, different countries have different packaging requirements. For example, a product in Canada will have different packaging than the same product in the US even though both drugs are chemically and therapeutically equivalent and are manufactured by the same exact company.

Due to government price controls, medications from Canada and many other countries are often significantly cheaper than in the United States. Also, other countries may have more affordable generic versions of drugs, which may not yet be available in the US.

Brand name pills normally look different from generic versions, despite the fact that they include the same active ingredient and work in the exact same way. If you order a generic version of your pill medication from us, do not expect it to look exactly like the brand name version that you're used to. Not only that, but in Canada, there are some brand name pills that look a bit different than they do in your own country, even though they contain the same active ingredient and are manufactured by the exact same company. In the case of two different generics of the same drug, they will look different if they are manufactured by two different companies.

When placing refill orders, no other information needs to be provided, unless there has been a change in your shipping address, contact information, health, in the strengths or quantities of the medications you're taking, or in your preferred method of payment (in which case, this information needs to be provided).  To place your refill order, simply call us toll-free at 1-877-221-3784 or email us at info@globaldrugsonline.com.  Be sure to provide us with your full name, telephone number and the details of the drugs you want us to refill (i.e. name, strength and quantity). 

Once your prescription has expired (1 year from the date it was originally written), it will be necessary to provide us with a copy of a new prescription issued by your doctor in order for us to continue filling your prescription.

If you are unable to download materials off of our website, it may be because your computer does not have the proper software.  The order forms on our website are in both PDF format and in MS Word format.  In order to download and properly open these documents, you'll need to have these programs.  This may also be the reason why you are having trouble downloading other documents or promotional offers from our website. 

To obtain a free copy of Adobe Acrobat Reader so that you may open Adobe PDF files click here.  If you are unable to get these programs, please feel free to contact customer service at 1-877-221-3784.  A customer service representative would be happy to fax or mail you all the materials you need.

Due to rare occurrences with the postal service, packages can unfortunately get lost. This may be due to an incorrect address or postal issues beyond our control. If your order becomes lost in the mail, we will send you a replacement at no charge. However, you will be held liable for the lost package if it is determined that you have provided us with an incorrect mailing address or if you failed to provide us with a winter/summer address.

Unfortunately, these items are not refundable.

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